Freelancers often tend to lose focus of the quality of service they provide the customers. Time is one factor which is responsible for this. I have mastered the skills of serving the customers from my own experience of being on the receiving end. While shifting to a new home, I tried to get in touch with some local companies to get my house completely cleaned, however eventually I had to do the task myself. This bad experience made me introspect about my personal customer service. Here is the list I have compiled myself: Be Available Provide alternate numbers so that the customers can get in touch with you. In case there is no response then you are likely to lose out on business. It helps to provide a landline number as most people relate it to a fixed base. Give prompt replies I remember that a receptionist had told me that her manager would get in touch with me for further updates about my specific services, but I never heard from them again. Be honest about your services and products I remember a company who falsely claimed that they would cover our area. You need to be aware of your [...]
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